Frequently asked questions

We deliver within 3–5 business days across India. Metro cities usually receive orders in 2–3 days. You'll get WhatsApp updates once your order ships.

Yes — free shipping on all orders above ₹499. Orders below ₹499 have a flat ₹49 shipping charge.

Yes, COD is available across India. A small COD handling fee may apply on orders below ₹499.

Track it any time at /track-order using your Order ID (e.g. BRV260612893). You'll also receive a tracking link on WhatsApp when it's dispatched.

You can cancel any time before the order is dispatched — just contact us and we'll refund any prepaid amount in full. Once it's handed to the courier it can't be cancelled.

Because these are hygiene products, we accept returns within 7 days of delivery only if the item is damaged, defective, expired, or wrong. Opened or used products can't be returned unless they arrived defective. Full details are on our Returns & Refunds page.

Once we receive the returned item and it passes a quick check, refunds go back to your original payment method within 5–7 business days. COD orders are refunded via UPI or bank transfer.

Email support@broveg.com or WhatsApp +91 80107 88721 within 7 days of delivery with your order number and clear photos or a video of the issue and the packaging.

Yes — our formulas are made for Indian hair across straight, wavy, curly, and coily textures. If you have a specific scalp condition, we recommend checking with a dermatologist.

Never. BROVEG products are free from parabens, sulfates, silicones, and other harsh chemicals. We use only clean, science-backed ingredients.

Yes, BROVEG is 100% cruelty-free. We never test on animals and our ingredients are ethically sourced.

Keep them in a cool, dry place away from direct sunlight, with the lid closed tightly. Avoid humid bathroom shelves.