Returns & Refunds

1. Overview

We want you to love what you buy. Because hair and skin care are personal-hygiene products, we can only accept returns in specific cases — but if something is wrong with your order, we will always make it right.

2. When you can return an item

Raise a request within 7 days of delivery if the product is:

• Damaged or leaking on arrival.
• Defective, expired, or past its shelf life.
• The wrong item, wrong variant, or a missing item from your order.

3. When we cannot accept a return

• The product has been opened, used, or the safety seal is broken (unless it arrived defective).
• The request is raised more than 7 days after delivery.
• You do not want it any more, or ordered the wrong product by mistake (change of mind).
• The item was part of a clearance / final-sale offer marked non-returnable.
• Free gifts, samples, and combo-offer components returned on their own.

4. How to raise a request

Email support@broveg.com or message us on WhatsApp at +91 80107 88721 within 7 days of delivery, with:

• Your order number (e.g. BRV260612893).
• A short description of the issue.
• Clear photos or a video of the product and the outer packaging.

Please do not discard the packaging until your request is resolved. We review most requests within 2 business days.

5. Pickup & return shipping

• If the return is approved, we arrange a free reverse pickup through our courier partner.
• Pickup is usually attempted within 2–4 business days of approval, where the pincode is serviceable.
• If reverse pickup is unavailable at your location, we will ask you to self-ship and reimburse reasonable courier charges.
• Pack the item safely in its original box with all tags, freebies, and invoice.

6. Refunds

• Once the returned item reaches us and passes a quick quality check, we start the refund.
• Refunds are issued to the original payment method within 5–7 business days of the item being received.
• For Cash on Delivery orders, refunds are made via UPI or bank transfer — we will collect these details from you.
• Shipping fees and COD handling charges are non-refundable, except when the return is due to our error (damaged, defective, or wrong item) — in which case you are refunded in full.
• Bank / UPI processing time (typically 2–4 additional days) is beyond our control.

7. Replacements

For a damaged, defective, or wrong item you can choose a replacement of the same product instead of a refund, subject to stock availability. If the item is out of stock, we issue a full refund.

8. Order cancellations

• You can cancel an order any time before it is dispatched — contact us and we will cancel it and refund any prepaid amount in full.
• Once an order is handed to the courier, it can no longer be cancelled; you may refuse delivery or raise a return after it arrives.
• We may cancel an order due to stock issues, pricing errors, or suspected fraud, and will refund you fully if payment was made.

9. Contact

BROVEG PRIVATE LIMITED
Mau, Uttar Pradesh, India
Email: support@broveg.com
WhatsApp: +91 80107 88721
Support hours: Mon–Sat, 10am–6pm IST